Customer Relationship Manager (CRM) for Automotive Leader

XTime CRM: Transforming the Automotive Service Industry. Over the past 9 years Xtime has provided software solutions that drive customer loyalty and revenue for automotive dealers. They have become the trusted partner of the leading automotive companies across the globe. Xtime’s customer list is comprised of 20 global automakers, as well as 8 major groups and dozens of smaller dealer groups – they serve more than 6,000 dealers in all!

XTime CRM (2009-present)

MQ has helped XTime's development team with a various projects ranging from core advancements in their CRM, to analytics and reporting for their dealership management process, to ad hoc projects for XTime's client base.

Business Process Management

  • Global expansion enablement
  • Reduced six-month provisioning backlog to three days
  • Optimized Dealer-Management System (DMS) integration
  • Developed custom provisioning work-flow management system

Innovation Assignments

  • Tablet app for automotive service centers
  • Scalable provisioning platform
  • Brand-tailored, Real-time Analytics